Refund policy

Q3 Advisors Bookstore
Last updated: September 12, 2026

14-day digital book guarantee

If you do not find your digital book valuable, email cw@craigwear.com within 14 days of purchase to request a refund of the amount you paid for that digital book. Include your order number and the email address used at checkout. You may keep the PDF; there is nothing to return.

This guarantee applies to the digital book purchase. Audiobooks, printed copies, and learning bundles are separately priced additions. For a refund request or access problem involving an addition, contact us with your order details so we can review it.

Printed books and delivery problems

Printed books are made to order through Lulu. If your book arrives damaged, has a printing defect, or is different from what you ordered, contact us promptly with your order number and, if possible, photographs of the book and packaging. We will review the issue and help arrange an appropriate resolution.

If a printed book has not arrived, contact us so we can check its status. For any other print return request, please contact us before mailing anything back. We will review your request and provide any return instructions. Do not send a return to Lulu or to our mailing address without instructions.

Cancellations and address changes

Contact us as soon as possible if you need to cancel a printed book or correct a shipping address. We will check whether the order can still be changed. Once printing has begun, cancellation may no longer be possible; address changes also cannot be guaranteed.

Refund processing

Approved refunds are issued to the original payment method. Your bank or payment provider determines when the credit appears on your account. Discounts are reflected in the amount refunded.

These policies do not limit any rights or remedies available to you under applicable consumer law. For assistance, email cw@craigwear.com.